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This page sets out how cocobet handles your account, your data, and your rights as a user — covering what we collect, how we use it, and where you can raise questions. Access and eligibility depend on local law and are available only where local law permits.
When you open an account with cocobet, you agree that we collect and process the information you provide during registration, verification, and any transaction you make through OVO, ShopeePay, or QRIS. We hold that data to operate your account correctly — matching deposits to your wallet, keeping your transaction history accurate, and making sure withdrawals reach the right place. Your account data is used only for the purposes described here. We do not sell your personal information to third parties. Where local law requires us to retain records — for example, to satisfy anti-money-laundering obligations — we keep those records for the period the law specifies, then delete or anonymize them. Access to cocobet is subject to eligibility under local law. If your region restricts or prohibits online gaming activity, you are responsible for understanding and following those rules before using the platform. We apply reasonable technical measures to restrict access in regions where we do not operate, but we cannot guarantee coverage of every jurisdiction. For payment transactions processed through OVO, ShopeePay, or QRIS, the transaction record visible in your account dashboard is the reference point for any dispute. Keep your login credentials secure — any activity under your account is treated as authorized unless you report a problem to our support team promptly.
Understanding the boundaries of this policy helps you know where to direct questions and what to expect from us.
This policy covers how we manage your login credentials, account status, and verification steps. Any changes to your account — email, phone number, or linked wallet — must be made through the account settings page shown after login.
Deposits and withdrawals processed through OVO, ShopeePay, QRIS, DANA, or LinkAja are recorded in your account history. That record is authoritative for any payment query you raise with our support team.
Game content supplied by Spadegaming, Pragmatic Play, PlayStar, and JDB is governed by each provider's own terms alongside ours. We make that content available; we are not responsible for third-party provider policies.
Payment processors, e-wallet providers, and network operators have their own terms of service. This policy does not override those terms. Where a transaction fails at the wallet level, the resolution path runs through that provider's own support channel.
You have several concrete options when it comes to your account data and how we handle it. These are not abstract rights — each one maps to a step you can take today. To review the data we hold on you, log in and open the account dashboard. Your transaction history, registered payment methods, and profile details are all visible there. If something looks wrong — a wallet address, a phone number, a transaction amount — use the account settings fields to correct it or raise a ticket with our support team. If you want to close your account and request deletion of your personal data, contact us through the support channels listed on this page. We will process that request in line with the retention periods required by applicable law, which means some records may be held for a legally specified period before deletion. We will confirm the outcome to you in writing via the contact method you used to make the request.
Your full transaction history — including OVO, ShopeePay, and QRIS deposits — is visible in the account dashboard after login. No need to contact support for a standard history check.
Email address, phone number, and linked wallet details can be updated through the account settings page. For verification-level changes, support confirmation may be required.
If something in this policy is unclear or you believe we have handled your data incorrectly, open a support ticket. Include your account ID and a description of the specific issue.
Send a written closure request through our support channel. We will confirm the steps and timeline, including which records we are required to retain under local law before deletion.
For any legal or policy question — data requests, account disputes, or eligibility queries — use the channels below. Include your account ID in every message so we can locate your records without delay.
The fastest route for account and transaction questions. Open the chat window from the account dashboard after login and describe your issue with your account ID ready.
For written policy requests — including data review, correction, or account closure — email our support address. You will receive a written response that you can keep as a record.
The Help Center covers common policy questions, account steps, and payment processes for OVO, ShopeePay, QRIS, and other supported methods. Check there first for quick answers.
We apply standard security practices to protect your account and the data attached to it. Here is what that means in practice.
We collect only what is needed to run your account: registration details, transaction records, and device information used for login verification. Data is stored on secured infrastructure and accessed only by authorized personnel for account operations.
We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. Analytics cookies help us understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Your account is protected by the password you set at registration. We recommend using a unique password not shared with other services. If you suspect unauthorized access, contact support immediately — we can suspend your account while the matter is investigated.
Data correction and deletion requests go to our support team via email or live chat. Include your account ID and specify what you are requesting. We aim to acknowledge all data requests within a reasonable period and will confirm the outcome in writing.
If your question is not here, open a support ticket through the account dashboard.
Access depends on local law and is available only where local law permits. If online gaming is restricted in your region, you are responsible for following those rules. We apply technical access controls where we do not operate, but cannot cover every jurisdiction.
We hold your registration details, linked payment methods (OVO, ShopeePay, QRIS, DANA), transaction history, and device login information. All of this is visible in your account dashboard after login. Contact support if you believe anything is missing or incorrect.
Log in and go to account settings. Most profile fields — email, phone, wallet details — can be updated there directly. For verification-level changes that require confirmation, raise a ticket with our support team and include your account ID.
Yes. Send a written request through our support channel. We will confirm which data can be deleted immediately and which records we are required to retain for a legally specified period under applicable law. You will receive written confirmation of the outcome.
Start with your account transaction history — it is the authoritative record for any payment query. If the record looks correct but the funds did not arrive, contact support with your account ID and transaction reference. For failures at the wallet level, the resolution path may also involve OVO or ShopeePay's own support.
Open a support ticket through live chat or email. Describe the specific issue and include your account ID. We will review the matter and respond in writing. If you are unsatisfied with the outcome, you may also contact the relevant data authority in your region.